Endear
Endear is the AI-powered CRM and clienteling platform built for retail. By unifying online and in-store data, Endear helps store teams personalize outreach, track results, and drive more revenue.
Developed by: Endear
Support Email: support@endearhq.com
About Endear
Endear is retail's first omnichannel CRM, empowering salespeople to do their best work over remote channels like email and text when face-to-face selling is slow or simply not an option. With an average conversion rate 100x higher than email marketing, Endear's messaging platform enables sales teams to reach more customers without sacrificing their personal touch and even tracks how outreach converts into sales online and in-store so you can reward your team for their work.
Among the customers who have received clienteling through Endear, a higher percentage have transitioned into repeat, omnichannel, high-value shoppers.
Endear and Ometria
Endear is a retail-first CRM and clienteling platform built for modern retailers to boost sales and build stronger customer relationships.
Our solution unifies customer data, enables personalized email and SMS campaigns, and simplifies store operations with appointment management and performance tracking. From shoppable lookbooks that increase cart size to live chat capabilities that connect with shoppers anywhere, Endear seamlessly bridges the gap between online and in-store experiences to keep customers coming back.
Core Features:
- Unified Customer Profiles
- Clienteling
- Automated Email & SMS Campaigns
- Appointments
- SalesChat
- Shoppable Stories
- Business Insights
- AI Notetaker
Use cases
- Get First-Time Shoppers to Shop a Second Time
Endear enables retail teams to nurture the critical first-to-second purchase journey with personalized follow-up at scale. The platform's AI analyzes first purchase behavior to suggest relevant products and timing for outreach, while automation ensures no first-time buyer falls through the cracks. By making it easy to send tailored recommendations and build rapport after that initial transaction, Endear significantly increases repeat purchase rates and accelerates the path to customer loyalty.
- Clienteling Across All Channels
Endear centralizes customer data from e-commerce, POS systems, and other touchpoints into a unified view, empowering associates to provide seamless clienteling whether customers shop online, in-store, or via text. The platform's omnichannel approach ensures that every team member has the context they need to deliver exceptional, personalized service regardless of where the interaction happens, creating a consistent brand experience.
- Identify Local VIPs and Provide True Exclusive Experiences
Endear's unified customer data platform reveals your highest-value customers by location, purchase history, and engagement patterns, enabling teams to create truly personalized VIP experiences. The platform makes it simple to segment top customers, send exclusive invitations to private events, and maintain ongoing white-glove communication that makes VIPs feel genuinely valued. This targeted approach strengthens relationships with your most profitable customers while maximizing ROI VIP events.
- Building Stronger Associate-Customer Relationships
Endear empowers sales associates to own their customer relationships by providing them with the tools and insights to stay connected. Associates can set reminders for follow-ups, track important customer milestones, and access purchase history instantly. This transforms associates into trusted advisors rather than transactional sellers, increasing both customer lifetime value and associate satisfaction and retention.
- Thank Customers After Purchase and Reduce Time to Next Visit
Endear automates post-purchase thank you messages while keeping them personal and on-brand, ensuring customers feel appreciated immediately after buying. The platform's intelligence identifies the optimal timing and products for follow-up outreach to drive the next purchase, while making it easy for associates to maintain momentum in the relationship. This combination of gratitude and strategic re-engagement shortens purchase cycles and increases customer lifetime value.
- Track and Follow Up from Appointments Held at the Store
Endear gives retail teams a centralized system to log appointment details, outcomes, and next steps, ensuring nothing gets lost after in-store consultations. The platform sends automated reminders to associates to follow up at the right time with relevant product suggestions based on what was discussed during the appointment. This systematic approach to appointment management converts more consultations into sales while demonstrating attentiveness that builds lasting customer relationships.